IIf you received an incorrect item, please contact us at contact@vibekayaks.com. Our Shipping Dept will need to send you a return label so that you can ship it back to us. Once we have the returned product, we can process you a refund. (Please give the team 1-2 business days to reply to all emails. This will ensure that everyone gets the absolute best customer care we can offer!)

If you simply want to return something you don’t like, you’ll need to pay for the shipping back to us. Once we have the item back, we'll assess the item to make sure it hasn't been used or damaged, and then we can process you a refund.

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