IIf you received an incorrect item, please contact us at contact@vibekayaks.com. Our Shipping Dept will need to send you a return label so that you can ship it back to us. Once we have the returned product, we can process you a refund. (Please give the team 1-2 business days to reply to all emails. This will ensure that everyone gets the absolute best customer care we can offer!)
If you simply want to return something you don’t like, you’ll need to pay for the shipping back to us. Once we have the item back, we'll assess the item to make sure it hasn't been used or damaged, and then we can process you a refund.
Once we get the item back in our warehouse, and it is inspected, we will issue a refund to you. Refunds can take up to 10 days to process. We appreciate your patience.
Kayaks are eligible for returns if it (1) has been less than 14 days and (2) the kayak is unused. Please read complete return policy details on our website.