All Vibe kayaks come with a limited lifetime manufacturer's warranty on the hull. All hardware and parts are covered for up to a year, but the plastic hull is covered for a lifetime. The warranty covers defects in the materials, manufacturing and design. The warranty does not cover normal wear and tear, running into stuff, or improper storage. Please read carefully for more details on how to determine if your Vibe kayak is eligible for a warranty claim.
If you think your Vibe kayak may have a warranty issue, first be sure that it is in fact eligible for a warranty. To be eligible, your Vibe kayak must have been purchased new from an authorized Vibe retailer. Keep in mind that our warranty policy covers materials or manufacturing defects - not damage caused by impact or improper use, or normal wear and tear. This includes damage that results from hitting rocks or other obstacles while paddling.
If you think your kayak may qualify for a warranty claim, begin by contacting the Vibe dealer from which you purchased the kayak. Have your HIN ready (located on the stern), and be prepared to give the date of purchase and a detailed description of the problem and what caused it. Your dealer may then contact us for further advice – at which point we may ask for photos or an even more detailed description of the issue. The more information you can provide the better. Problems requiring warranty use on Vibe kayaks are uncommon, but when they occur, please be as thorough as you can with the dealer and your Vibe Warranty representative. Doing so will speed the process immensely, and get you back on the water as soon as possible. Our complete warranty policy can be viewed online here. Please review it before you begin a potential claim.