All customers will receive a tracking email once Vibe product has shipped. Within this email, there will be a tracking number hyperlinked. You can click on this tracking number hyperlink and it will lead you to the carrier’s tracking website. If the link does not work, please call Vibe Customer Service at 678-938-8234, and they will ask you for the first three digits of your tracking number. They will then reference our Vibe shipping data to find out where your product is in transit.