Bummer! Send Customer Service an email at contact@vibekayaks.com They are happy to help you out! (Please give the team 1-2 business days to reply to all emails. This will ensure that everyone gets the absolute best customer care we can offer!)

All customers will receive a tracking email once Vibe product has shipped. Within this email, there will be a tracking number hyperlinked. You can click on this tracking number hyperlink and it will lead you to the carrier’s tracking website. If the link does not work, please call Vibe Customer Service at  678-938-8234, and they will ask you for the first three digits of your tracking number. They will then reference our Vibe shipping data to find out where your product is in transit.

Kayaks currently take 5-7 days to get moved to shipping, and then typically 2-3 business days to get to our customers, depending on where the kayak is being shipped across the country.

**COVID-19 Update**

These shipping times are what we are currently experiencing, but we have learned that things are rapidly changing and predicting shipping has been a difficult task, please understand that we are working to get your products shipped out as fast as we currently can! 

If the shipping carrier is still there: TAKE PICTURES. If it is damaged beyond something you wish to try and repair yourself, REFUSE THE BOAT and contact Vibe at contact@vibekayaks.com let us know what is going on, so we can alert our Claims Team and get a new order placed for your replacement kayak. (Please give the team 1-2 business days to reply to all emails. This will ensure that everyone gets the absolute best customer care we can offer!)

It’s your responsibility to examine the kayak carefully prior to accepting delivery from the shipping carrier.

- If the kayak has minimal damage that you wish to repair yourself, you may go ahead and accept the kayak, and contact Vibe at contact@vibekayaks.com our expert Vibe Shop staff can walk you through how to repair the kayak and provide a Gift Card / partial refund / other for the trouble.

- If you accept the kayak from the shipping carrier and the damage is not repairable, you are responsible for the shipping charges to return the kayak. Vibe must have the kayak back in Vibe possession before we can authorize any refunds or replacements

What are the first three digits of your tracking number? 

• UPS Freight: 605, 394, 535

• Old Dominion: 296, 063, 294

• ABF: 086, 216,161, 094

• Averitt: 001, 001, 002, 027

• SAIA: 102

• USPS: 940

• Fedex: 117

• Schneider: 154, 153

If you don’t see yours listed, give us a call at 678-938-8234 and we can help you out.

The Uber or Roadie driver will be reaching out directly to you to schedule a delivery. However, if you want to know their location, Vibe Customer Service can ask order management! So just give us a call or email us!

Please open the kayak packaging, and check every single inch of the kayak for any damages before signing with the shipping carrier that you are accepting the kayak.  It’s your responsibility to make sure that the shipping carrier didn’t accidentally damage your kayak during the shipping process.

Shoot us an email at contact@vibekayaks.com (Please give the team 1-2 business days to reply to all emails. This will ensure that everyone gets the absolute best customer care we can offer!) or call us at 678-938-8234 with your information. We will reach out to Amazon Orders Management and get everything straightened out ASAP!

At this time Vibe cannot expedite the shipping of kayaks or trailers. However, if you would like to expedite the shipping of an accessory order, please give us a call and we can help you out!

If you see any kind of damage that you feel will affect the performance of the kayak – such as gouges, cracks, or big dents – please refuse to accept the kayak from the shipping carrier.  If you are unsure if you should refuse the kayak, give us a call at 678-938-8234 while the shipping carrier driver is still there, and we can offer you some expert advice.

Vibe has different warehouses across America, and we do our best to find inventory in stock closest to where products are to be delivered.

Yes, it’s important that you can be home to take delivery of the kayak, as it not only needs a signature to be delivered, but it’s extremely important that you fully unwrap and inspect the kayak carefully for damage that might have occurred in the shipping process before you sign for, and accept delivery of, your kayak. The shipping carrier should contact you to schedule the delivery allowing you to ensure someone is home to inspect the boat. 

Yes, but you will be responsible for paying the cost to change the shipping address. 

Yes, but they must inspect the order carefully for damage. You will be responsible for paying the return shipping if you later discover hull damage and you need to return it after delivery is accepted.